Stop Asking Your Plant Manager, Controller, or Engineers to Administer NetSuite
Line & Ledger provides outsourced NetSuite managed services for manufacturers — backed by 25+ years of real manufacturing operations experience. No generic help desk. No full-time hire.
Your NetSuite instance is being run by people who have better things to do.
Sound familiar? Most manufacturers didn't hire a NetSuite admin — someone just became one, on top of their real job.
No one owns the system.
Your controller is fixing item records. Your plant manager is rebuilding a saved search. The implementation was expensive — but nobody's steering it since go-live.
Generic admins don't speak "shop floor."
A misconfigured routing or work order step doesn't just break a report — it throws off scrap tracking, COGS, and promise dates. Most support desks catch the ticket, not the root cause.
Full-time admins are expensive and singular.
A dedicated in-house NetSuite admin commonly runs well into six figures loaded with benefits — and you're still down to one person's knowledge and availability.
Managed service queues are impersonal.
Ticket-based providers rotate you through whoever's available. You explain your process from scratch every time, and nobody on the other end has run a production floor.
Operations background first. NetSuite second.
Line & Ledger isn't a consulting bench that happens to serve manufacturers — it's built around a team with real operating experience on the manufacturing floor, applied directly to how NetSuite gets configured and maintained.
NetSuite Administrator Certified
Official NetSuite Administrator certification, backed by hands-on administration of a live multi-site OneWorld implementation — credentialed, not just experienced. We're also accepted into NetSuite's official SuiteAccountants and SuiteReferral programs, giving us direct standing with the NetSuite ecosystem.
Director-level operations & transformation leadership
The team's leadership brings 25+ years running multi-site manufacturing operations, including P&L responsibility. We've lived operational excellence — not studied it — and can guide you on that same journey.
Lean Manufacturing
Process-improvement discipline applied to how the system is configured, not just what tickets get closed. We live to reduce waste in your process.
Metrics
Good decisions need good data — not just a leadership dashboard. We build reporting your team can act on directly, so nobody's exporting to Excel just to make sense of it.
Compliance
Compliance-heavy industries — ITAR, ISO, medical, aerospace, military — aren't a learning curve for us. We've operated inside those requirements, not just read about them.
Proprietary In-NetSuite Help Desk
Support requests are submitted and tracked inside your own NetSuite instance — not a third-party portal you have to remember to check.
AI Integration & MCP Connectors
We've set up AI integrations directly inside NetSuite — including MCP connector configuration — connecting your system to the AI tools your team already uses.
Real work, not just a resume.
A mid-size construction manufacturer running 3 manufacturing sites and 6 warehouses was expanding fast — adding new locations across the country. We rolled out 3 new locations in two states, each with its own saved searches, dashboards, and hands-on team training from day one.
For a multi-site manufacturing company, we built standardized SOPs for NetSuite onboarding — turning site expansion from a scramble into a repeatable process the client can run on their own.
For one manufacturing client, we built a monthly fraud detection report to catch internal and external fraud risk. The first run flagged over $60,000 in duplicate vendor invoices. We also ran a role permissions audit to validate separation of duties, which led to adjustments across five roles.
What clients say after working with us.
Mistakes get flagged before they become a floor problem — if a measurement's off, the system catches it. Our daily schedules run smoother than they used to.
I feel completely confident navigating NetSuite on my own now, and it's given us real visibility into workflows we didn't have before.
Looking up products is fast, and when I've hit a snag, support has always come through.
Order entry is faster than it used to be, and I'm comfortable finding my way around the system without asking for help every time.
Having everything linked — sales orders, cases, quotes, bills — means I'm not chasing information across systems anymore. It's cut out a lot of the paperwork we used to deal with.
Item lookups are faster than before, and when I've needed help, support has been there.
Already working with a NetSuite consulting firm?
Line & Ledger doesn't have to replace them. We handle the day-to-day admin work — user management, saved searches, dashboards, routine troubleshooting — and escalate anything that needs deeper development or architecture to your existing consulting partner. Think of it as a filter: the simple stuff gets handled fast and at a better value, and your full-service firm's time gets reserved for what actually needs it.
Your team shouldn't be doing this on a Tuesday afternoon. We are.
- Creating users & managing roles
- Resetting permissions
- Fixing saved searches
- Maintaining dashboards
- Troubleshooting transactions
- Updating forms
- Maintaining workflows
- Fixing item records
- Supporting BOMs, routings & work orders
- Building reports
- Reviewing system health
- Managing NetSuite releases
That's our job. So it doesn't have to be yours.
Choose the level of support your operation needs.
Every tier gets the same team and the same manufacturing-first approach. The difference is how many hours of support your operation needs each month.
Most single-site manufacturers on standard NetSuite start at Silver; multi-subsidiary OneWorld environments typically need Gold or Diamond.
- 4-hour response time
- Requests submitted through our proprietary in-NetSuite help desk
- General NetSuite administration & troubleshooting
- Saved searches, reports & dashboards
- User & role management
- Basic workflow support
- Monthly system health check
- Direct access to your dedicated team
- Everything in Silver
- Upgraded to 2-hour response time
- Custom fields, forms & records
- Workflow automation & optimization
- Manufacturing process alignment — BOMs, routings, work orders
- Pre-release update review
- Quarterly strategic review
- AI integration setup — MCP connectors & AI-assisted workflows
- Everything in Gold
- SuiteScript & custom development
- Integration management & monitoring
- Role & permission security audits
- Upgraded to 1-hour response time
- Dedicated strategic roadmap
Hours beyond your monthly allotment are billed at $150/hour.
Built for manufacturers who:
Good fit
- Already use NetSuite
- Have outgrown internal NetSuite support
- Don't have a dedicated NetSuite administrator
- Have a plant manager or controller doing NetSuite work on the side
- Are frustrated with their implementation partner
- Operate multiple manufacturing locations
- Use NetSuite OneWorld
- Want support without hiring another full-time employee
Probably not a fit if:
- You're not using NetSuite
- You need a one-time implementation
- You need a large custom development project
- You want someone to replace your entire IT department
Frequently asked questions.
How much does a NetSuite managed admin service cost?
What's the difference between NetSuite managed services and hiring a full-time NetSuite admin?
Do I need to cancel my current NetSuite consultant to work with Line & Ledger?
Can Line & Ledger take over support if we're not happy with our implementation partner?
Does Line & Ledger work with NetSuite OneWorld for multi-subsidiary manufacturers?
How many hours of NetSuite support does a manufacturer typically need per month?
Does Line & Ledger handle NetSuite AI integrations and MCP connectors?
Written for the people actually running it.
Practical NetSuite guidance for manufacturers — the administration work that tends to have no owner, explained by people who have run plants.
Hiring a NetSuite Administrator vs. Outsourcing: What It Actually Costs in 2026
What an in-house NetSuite administrator really costs in 2026, and how it compares to outsourced admin support — coverage, experience, and ramp-up time included.
Read the article →AI Inside NetSuite: What It Actually Lets You Do
What NetSuite's AI Connector Service actually lets you do — plus real prompts to test with Claude, ChatGPT, and Copilot.
Read the article →NetSuite Separation of Duties: The Role Permissions Audit Nobody Owns
Three role combinations that quietly break separation of duties in manufacturing instances — why permission creep happens, how to audit for it, and what to do when the duties genuinely can't be split.
Read the article →Book a 20-minute discovery call.
No pitch deck, no obligation. Just a conversation about where your NetSuite environment is today and whether this is a fit.
- Tell us what's broken or unowned in your instance
- We'll tell you honestly if this is a fit — or isn't
- No pricing commitment on this call